Apple will provide technical support for Apple hardware and operating systems Apple apps such as Keynote, Pages, and Numbers and personal accounts or settings. Help for your help deskĪppleCare for Enterprise can help reduce the load on your internal help desk by providing technical support for your employees over the phone, 24/7. You can also increase the number of technical contacts for an additional fee. Support is available 24/7 with one-hour response times for top-priority issues, such as when a production service is down. And if you need help with IBM MobileFirst for iOS apps, we’ll help troubleshoot your solution and work with IBM to get your issue resolved.ĪppleCare for Enterprise provides IT department–level support for six technical contacts you designate. We’ll provide support for complex deployment and integration scenarios, including MDM and Active Directory. You’ll get IT department–level support by phone or email for all Apple hardware and software.
IT department-level coverageīecause Apple makes the hardware, operating system, and many applications for every Apple product, AppleCare for Enterprise delivers integrated support and service you can’t get anywhere else. With continuous support from your AppleCare Account Manager, you and your team will get the most out of AppleCare for Enterprise. Your AppleCare Account Manager will help review your IT infrastructure, track issues you may be having, and host monthly reviews of your account activity, including both support calls and repairs. Your AppleCare Account ManagerĪppleCare for Enterprise starts with an AppleCare Account Manager - your personal liaison with AppleCare. Our team of experts, side by side with yoursįrom 24/7 phone support to priority onsite repairs, you’ll get personalized assistance from experts who can keep your IT operations running smoothly.
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